Integrated Annual Report 2022/23



A diverse range of institutional and retail investors.


A multicultural workforce spanning
39 countries across 4 continents.


International and domestic customers from a variety of industries


Diverse mix of local and
international suppliers


Statutory and regulatory bodies from the Group’s areas of operation

Local communities

Diverse communities living in areas we operate across the globe


Wider environment impacted by
the global supply chain in which the Group operates


Public and private electronic and print media institutions and social media

Financial institutions

Banks and finance companies that provide financial services

GRI: 2-29

Stakeholder engagement

As a leading global logistics player, Expolanka caters to a wide and diverse group of stakeholders. We are committed to establishing and developing strong stakeholder relationships based on continuous engagement, transparency, and accountability.

The Group implements a well-defined strategy for stakeholder engagement, which ensures consistent communication and regular feedback. This approach serves as the foundation for decision-making throughout our various businesses, enabling us to generate shared value and meet the expectations of our diverse stakeholders. The Group’s stakeholder mapping and engagement process is described in brief below:




Stakeholder influence matrix


Engagement channels and strategy

Stakeholder/Strategy Key Topic/Concern/Issue Method/Frequency Of Engagement Our Response


Engagement Strategy:

Closely engage and manage


Build investor confidence and maintain a balance between financial, environmental, social, and governance performance to ensure long-term sustainability.
  • Profitability, returns on investment and wealth creation
  • Risk management
  • Responsible governance
  • Environmental and social considerations
  • Timely corporate disclosures
  • Better interaction
  • Annual general meeting
  • Extraordinary general meeting – as required
  • Interim financial statements – quarterly
  • Corporate disclosures – as required
  • Annual report
  • Interaction with the investor relations team –
    as required
  • Investor relations forums – as required
  • Group website – ongoing
  • Press releases – as required
  • Implement a perceptive strategy and closely monitor performance indicators
  • Follow best management practices
  • Comply with regulatory requirements on governance
  • Maintain an updated and interactive website
  • Engage in CSR initiatives
  • Organise investor forums periodically and
    respond to investor queries on performance


Engagement Strategy:

Closely engage and manage


Partner and support customers in their business endeavours whilst ensuring customer service excellence.
  • Product accessibility
  • Comprehensive business solutions
  • Fair pricing
  • Quality and prompt service
  • Responsive interaction
  • Interactions with the customer relations team – ongoing
  • Communication materials – as required
  • Customer visits and review – periodically
  • Social media – ongoing
  • Customer surveys – periodically
  • Group website – ongoing
  • Social events – periodically
  • Customer-specific service adaptations and business solutions
  • Wide distribution network with overseas offices in 70+ countries
  • Affiliations with joint ventures and strategic partnerships locally and internationally
  • Adopting best practices in doing business
  • Training on customer service

GRI: 401-2


Engagement Strategy:

Closely engage and manage


Nurture an empowered workplace culture, focusing on developing skills, performance evaluations, employee wellbeing and work ethics aligned to Group values.
  • Equal opportunity
  • Skills training
  • Quality of work-life
  • Fair remuneration and benefits
  • Career planning and advancement
  • Occupational health and safety
  • Performance management
  • Group exposure and networking
  • Employee creativity and innovation
  • Open door policy for communication – daily
  • Team meetings – as required
  • Cross functional committees – as required
  • Video conferencing – as required
  • Performance reviews – bi-annual
  • Training initiatives – periodically
  • Grievance handling procedure – as required
  • Employee suggestion scheme – as required
  • Employee surveys – periodically
  • Uphold best and current HR practices
  • Industry competitive remuneration and benefits
  • Comprehensive health and safety programme
  • Strategic training initiatives for all staff grades
  • Rewards and recognition based on performance merits
  • Group-wide networking events
  • Group-wide committees with job rotations
  • Programmes for employee suggestions and
    involvement in terms of systems and processes
  • innovation


Engagement Strategy:

Meet their needs


Build loyal and mutually beneficial relationships with like-minded suppliers; upholding sustainable procurement practices in line with our work ethics.
  • Supplier contracts
  • Prompt payments and business opportunities
  • Ethical business practices
  • Handling appeals and other grievances
  • Supporting micro suppliers
  • Registration of suppliers – annually
  • Supplier correspondence and meetings – as required
  • Supplier surveys – periodic
  • Supplier feedback evaluations – as required
  • Site visits to evaluate supplier operations – annually/as required
  • Supplier training – periodically
  • Procurement committees – Monthly
  • Committees to address supplier appeals and grievances – as required
  • Maintain a regular dialogue with suppliers
  • Follow procurement best practices
  • Draw up supplier contracts with fair terms and conditions
  • Monitor and evaluate suppliers on their business practices including compliance with laws and regulations
  • Appointment of committees to address supplier issues
  • Review supplier registration criteria periodically
  • Extend fair referrals


Engagement Strategy:

Comply and keep informed


Ensure full and timely compliance with regulatory directives at all operational locations, thereby eliminating risk of noncompliance penalties, loss of licenses and negative reputational impacts.
  • Responsible corporate management and governance
  • Risk management and internal controls
  • Compliance with statutory and regulatory requirements
  • Meetings with legal team – as required
  • Correspondence - as required
  • Corporate disclosures – as required
  • Annual report
  • Press Releases – as required
  • Directives and circulars – periodically
  • Group legal team ensures compliance with statutory and regulatory requirements
  • Uphold sustainable operations and disciplined financial management
  • Timely disclosures of corporate information and responsible reporting

Local Communities

Engagement Strategy:

Show consideration


Align operations with SDGs and the UN Global Compact to support and build loyalty and trust with local communities in areas we operate.
  • Community recruitment opportunities
  • Community business opportunities
  • Community development and support for natural disasters and emergencies
  • Philanthropy
  • Group sustainability team community–based projects and campaigns – as required
  • Employee volunteerism – as required
  • Dialogue with community leaders, government and nongovernmental organisations – periodically
  • Social media – ongoing
  • Corporate website – ongoing
  • Implementing well-planned community development projects and campaigns
  • Recruiting youth from local communities
  • Extending business opportunities to micro, small, and medium enterprises


Engagement Strategy:

Show consideration


Align operations with SDGs and UN Global Compact, and take proactive measures to minimise the Group’s environmental footprint.
  • Group’s carbon footprint
  • Environmental conservation
  • Alternative energy
  • Resource utilisation efficiency
  • Progress on SDGs
  • Environmental best practices
  • Compliance with environmental laws and regulations
  • Group sustainability team – as required
  • Employee volunteerism – as required
  • Staff training and awareness programmes – periodically
  • Meetings, consultancy and collaborations with government and non-government bodies – periodically
  • Report on progress against SDGs – annually
  • Environmental audits – periodically
  • Integrate environmental-friendly practices into daily operations; including 3R and 5R implementation
  • Track, monitor and calculate green-house-gas emissions
  • Shift to alternative energy sources
  • Organise environmental awareness programmes across the Group
  • Implement dedicated environmental campaigns
  • Comply with environmental laws, regulations and directives in all operational locations
  • Comply with international environmental certifications

GRI: 3-3


This report considers the concept of materiality: wherein the Group follows a process for determination of topics that are considered material for disclosure and discussion. These topics are identified based on their potential to impact the Group’s ability to create value and sustain business in the medium and long-term.

The report highlights 21 key material topics that are considered to be of high to medium significance. These topics are aligned with the GRI Standards, SDGs, and other internationally recognised guidelines and frameworks such as the SBTI. There were no major changes to material topics from the previous year.

Expolanka’s materiality determination process considers developments in the operating environment, including principal risks and opportunities, gathers insights from stakeholders, and aligns with the Group’s core values and strategic goals. All topics selected for disclosure are reviewed and approved by senior management, under the guidance of the Group Chief Executive Officer.

GRI: 3-1

Materiality assessment process


Materiality matrix


GRI: 3-2

Material topics

(SDGs can be replaced with icons)

Material Topic/Rationale Topic boundary/ Stakeholder Related SDG Relevant GRI indicator* Reporting focus


1. Economic performance

Economic success of the Group has a broader impact — with value creation across three key sectors and benefits reaching diverse stakeholder groups.
Shareholders Employees Customers Suppliers Local communities GRI 201 High

2. Market presence


3. Greenhouse Gas (GHG) emissions

As a leading global logistics Group with interactions across the global trade and logistics supply-chain, mitigating our direct emissions and working with partners to reduce indirect emissions is a priority.
Customers Regulators Environment GRI 305 High


4. Employment
Remuneration and benefits
Recruitment and retention
Diversity and inclusion

As a leading conglomerate in the Country, we employ and rely on a large workforce both locally and internationally. Their skills, talent and loyalty area key component of our long-term value creation. Our corporate values and culture enshrine the ethos of diversity, equity, and inclusion, while ensuring workplace practices eliminate discrimination and ensure fair treatment for all.
Employees Local communities GRI 401 High

5. Employee health, safety, and wellbeing

Providing employees with a safe and healthy workplace is critical to ensure their wellbeing and enable them to deliver their job roles with higher productivity, motivation, and loyalty.
Employees GRI 403 High

6. Labour/Management Relations

Maintaining good employee relations is part of our actions as an ethical and responsible corporate citizen, and also essential to our success: contributing to team spirit, motivation, higher productivity and lower turnover.
Employees Regulators Local communities GRI 402 High

7. Human rights

Child labour/Forced or compulsory labour

Upholding Human Rights and promoting ethical best practices involves working with suppliers and partners across our supply chain to ensure zero tolerance for child labour or forced or compulsory labour.
GRI 408 Medium

8. Supplier social standards

Continuous engagement with our suppliers coupled with supplier assessments ensure compliance with relevant regulations and ethical business practices.
Suppliers Medium

9. Socioeconomic compliance


10. Anti-corruption

Upholding ethical business practices and eliminating corruption in operations and supply-chain interactions is a key focus area.
Shareholders Employees Customers Suppliers Local communities GRI 205 Medium

11. Anti-competitive behavior

12. Customer privacy and

data protection

Alongside increased digitalisation and the Group’s expanding network, upholding contractual obligations to safeguard customer privacy warrants our focus.
Customers Regulators Medium

*The GRI Index provides descriptions or linkages to key disclosures referred to in the table above.