Expolanka Holdings PLC | Integrated Annual Report 2022/23 - Stakeholder Engagement and Materiality

OUR STAKEHOLDERS


Shareholders/Investors A diverse range of institutional and retail investors.	Employees A multicultural workforce spanning 39 countries across 4 continents.	Customers International and domestic customers from a variety of industries

Suppliers Diverse mix of local and international suppliers	Regulators Statutory and regulatory bodies from the Group’s areas of operation	Local communities Diverse communities living in areas we operate across the globe

Environment Wider environment impacted by the global supply chain in which the Group operates	Media Public and private electronic and print media institutions and social media	Financial institutions Banks and finance companies that provide financial services

GRI: 2-29

Stakeholder engagement

As a leading global logistics player, Expolanka caters to a wide and diverse group of stakeholders. We are committed to establishing and developing strong stakeholder relationships based on continuous engagement, transparency, and accountability.

The Group implements a well-defined strategy for stakeholder engagement, which ensures consistent communication and regular feedback. This approach serves as the foundation for decision-making throughout our various businesses, enabling us to generate shared value and meet the expectations of our diverse stakeholders. The Group’s stakeholder mapping and engagement process is described in brief below:

STAKEHOLDER ENGAGEMENT PROCESS

Stakeholder influence matrix

Engagement channels and strategy

Stakeholder/Strategy	Key Topic/Concern/Issue	Method/Frequency Of Engagement	Our Response
Shareholders/Investors Engagement Strategy: Closely engage and manage Objectives: Build investor confidence and maintain a balance between financial, environmental, social, and governance performance to ensure long-term sustainability.	Profitability, returns on investment and wealth creation Risk management Responsible governance Environmental and social considerations Timely corporate disclosures Better interaction	Annual general meeting Extraordinary general meeting – as required Interim financial statements – quarterly Corporate disclosures – as required Annual report Interaction with the investor relations team – as required Investor relations forums – as required Group website – ongoing Press releases – as required	Implement a perceptive strategy and closely monitor performance indicators Follow best management practices Comply with regulatory requirements on governance Maintain an updated and interactive website Engage in CSR initiatives Organise investor forums periodically and respond to investor queries on performance
Customers Engagement Strategy: Closely engage and manage Objectives: Partner and support customers in their business endeavours whilst ensuring customer service excellence.	Product accessibility Comprehensive business solutions Fair pricing Quality and prompt service Responsive interaction	Interactions with the customer relations team – ongoing Communication materials – as required Customer visits and review – periodically Social media – ongoing Customer surveys – periodically Group website – ongoing Social events – periodically	Customer-specific service adaptations and business solutions Wide distribution network with overseas offices in 70+ countries Affiliations with joint ventures and strategic partnerships locally and internationally Adopting best practices in doing business Training on customer service
GRI: 401-2 Employees Engagement Strategy: Closely engage and manage Objectives: Nurture an empowered workplace culture, focusing on developing skills, performance evaluations, employee wellbeing and work ethics aligned to Group values.	Equal opportunity Skills training Quality of work-life Fair remuneration and benefits Career planning and advancement Occupational health and safety Performance management Group exposure and networking Employee creativity and innovation	Open door policy for communication – daily Team meetings – as required Cross functional committees – as required Video conferencing – as required Performance reviews – bi-annual Training initiatives – periodically Grievance handling procedure – as required Employee suggestion scheme – as required Employee surveys – periodically	Uphold best and current HR practices Industry competitive remuneration and benefits Comprehensive health and safety programme Strategic training initiatives for all staff grades Rewards and recognition based on performance merits Group-wide networking events Group-wide committees with job rotations Programmes for employee suggestions and involvement in terms of systems and processes innovation
Suppliers Engagement Strategy: Meet their needs Objectives: Build loyal and mutually beneficial relationships with like-minded suppliers; upholding sustainable procurement practices in line with our work ethics.	Supplier contracts Prompt payments and business opportunities Ethical business practices Handling appeals and other grievances Supporting micro suppliers	Registration of suppliers – annually Supplier correspondence and meetings – as required Supplier surveys – periodic Supplier feedback evaluations – as required Site visits to evaluate supplier operations – annually/as required Supplier training – periodically Procurement committees – Monthly Committees to address supplier appeals and grievances – as required	Maintain a regular dialogue with suppliers Follow procurement best practices Draw up supplier contracts with fair terms and conditions Monitor and evaluate suppliers on their business practices including compliance with laws and regulations Appointment of committees to address supplier issues Review supplier registration criteria periodically Extend fair referrals
Regulators Engagement Strategy: Comply and keep informed Objectives: Ensure full and timely compliance with regulatory directives at all operational locations, thereby eliminating risk of noncompliance penalties, loss of licenses and negative reputational impacts.	Responsible corporate management and governance Risk management and internal controls Compliance with statutory and regulatory requirements	Meetings with legal team – as required Correspondence - as required Corporate disclosures – as required Annual report Press Releases – as required Directives and circulars – periodically	Group legal team ensures compliance with statutory and regulatory requirements Uphold sustainable operations and disciplined financial management Timely disclosures of corporate information and responsible reporting
Local Communities Engagement Strategy: Show consideration Objectives: Align operations with SDGs and the UN Global Compact to support and build loyalty and trust with local communities in areas we operate.	Community recruitment opportunities Community business opportunities Community development and support for natural disasters and emergencies Philanthropy	Group sustainability team community–based projects and campaigns – as required Employee volunteerism – as required Dialogue with community leaders, government and nongovernmental organisations – periodically Social media – ongoing Corporate website – ongoing	Implementing well-planned community development projects and campaigns Recruiting youth from local communities Extending business opportunities to micro, small, and medium enterprises
Environment Engagement Strategy: Show consideration Objectives: Align operations with SDGs and UN Global Compact, and take proactive measures to minimise the Group’s environmental footprint.	Group’s carbon footprint Environmental conservation Alternative energy Resource utilisation efficiency Progress on SDGs Environmental best practices Compliance with environmental laws and regulations	Group sustainability team – as required Employee volunteerism – as required Staff training and awareness programmes – periodically Meetings, consultancy and collaborations with government and non-government bodies – periodically Report on progress against SDGs – annually Environmental audits – periodically	Integrate environmental-friendly practices into daily operations; including 3R and 5R implementation Track, monitor and calculate green-house-gas emissions Shift to alternative energy sources Organise environmental awareness programmes across the Group Implement dedicated environmental campaigns Comply with environmental laws, regulations and directives in all operational locations Comply with international environmental certifications

GRI: 3-3

Materiality

This report considers the concept of materiality: wherein the Group follows a process for determination of topics that are considered material for disclosure and discussion. These topics are identified based on their potential to impact the Group’s ability to create value and sustain business in the medium and long-term.

The report highlights 21 key material topics that are considered to be of high to medium significance. These topics are aligned with the GRI Standards, SDGs, and other internationally recognised guidelines and frameworks such as the SBTI. There were no major changes to material topics from the previous year.

Expolanka’s materiality determination process considers developments in the operating environment, including principal risks and opportunities, gathers insights from stakeholders, and aligns with the Group’s core values and strategic goals. All topics selected for disclosure are reviewed and approved by senior management, under the guidance of the Group Chief Executive Officer.

GRI: 3-1

Materiality assessment process

Materiality matrix

GRI: 3-2

Material topics

(SDGs can be replaced with icons)

Material Topic/Rationale	Topic boundary/ Stakeholder	Related SDG	Relevant GRI indicator*	Reporting focus
ECONOMIC
1. Economic performance Economic success of the Group has a broader impact — with value creation across three key sectors and benefits reaching diverse stakeholder groups.	Shareholders Employees Customers Suppliers Local communities		GRI 201	High
2. Market presence
ENVIRONMENTAL
3. Greenhouse Gas (GHG) emissions As a leading global logistics Group with interactions across the global trade and logistics supply-chain, mitigating our direct emissions and working with partners to reduce indirect emissions is a priority.	Customers Regulators Environment		GRI 305	High
SOCIAL
4. Employment Remuneration and benefits Recruitment and retention Diversity and inclusion Non-discrimination As a leading conglomerate in the Country, we employ and rely on a large workforce both locally and internationally. Their skills, talent and loyalty area key component of our long-term value creation. Our corporate values and culture enshrine the ethos of diversity, equity, and inclusion, while ensuring workplace practices eliminate discrimination and ensure fair treatment for all.	Employees Local communities		GRI 401	High
5. Employee health, safety, and wellbeing Providing employees with a safe and healthy workplace is critical to ensure their wellbeing and enable them to deliver their job roles with higher productivity, motivation, and loyalty.	Employees		GRI 403	High
6. Labour/Management Relations Maintaining good employee relations is part of our actions as an ethical and responsible corporate citizen, and also essential to our success: contributing to team spirit, motivation, higher productivity and lower turnover.	Employees Regulators Local communities		GRI 402	High
7. Human rights Child labour/Forced or compulsory labour Upholding Human Rights and promoting ethical best practices involves working with suppliers and partners across our supply chain to ensure zero tolerance for child labour or forced or compulsory labour.			GRI 408	Medium
8. Supplier social standards Continuous engagement with our suppliers coupled with supplier assessments ensure compliance with relevant regulations and ethical business practices.	Suppliers			Medium
9. Socioeconomic compliance
GOVERNANCE
10. Anti-corruption Upholding ethical business practices and eliminating corruption in operations and supply-chain interactions is a key focus area.	Shareholders Employees Customers Suppliers Local communities		GRI 205	Medium
11. Anti-competitive behavior
12. Customer privacy and data protection Alongside increased digitalisation and the Group’s expanding network, upholding contractual obligations to safeguard customer privacy warrants our focus.	Customers Regulators			Medium

*The GRI Index provides descriptions or linkages to key disclosures referred to in the table above.

SUPPLEMENTARY INFORMATION

Stakeholder Engagement and Materiality